Privacy Policy

1. Who we are

ThailandSlim is a Thailand-based digital weight management service that provides educational information and consultation-routing support for adults seeking physician review.

For privacy questions or requests concerning your personal information, please contact us through our contact page:

Contact: https://thailandslim.com/contact/

2. Information we may collect

Depending on how you use the website, we may collect the following types of information:

• Contact information: name, email address, phone number and message content.
• Consultation information: age, weight, health history, current medication, previous treatment experience, goals and answers submitted through medical forms.
• Account and patient support information: login details, previous contact, order/support history and follow-up messages.
• Technical information: IP address, browser type, device information, pages visited and cookie data.
• Payment and order information: if ordering is enabled later, payment and delivery details may be processed by payment, checkout or logistics providers.

3. Health information

Some consultation and treatment-review answers may include health-related information. We treat health information as sensitive personal data and use it only for purposes connected with consultation, medical review, patient support, safety, record keeping and legal compliance.

Do not submit health information unless you understand that it may be reviewed by authorised ThailandSlim staff and/or cooperating licensed medical professionals for consultation, treatment review, safety and follow-up purposes.

4. How we use information

We may use personal information to:

• respond to messages and support requests;
• process online consultation and treatment-review forms;
• allow physicians or medical team members to review patient information;
• provide treatment guidance or follow-up support when appropriate;
• manage returning-patient and treatment-review communication;
• operate, secure and improve the website;
• handle orders, payments and delivery if these features are enabled;
• comply with legal, regulatory, tax, safety or medical record obligations.

5. Legal basis for processing

Depending on the type of information and applicable law, we may process personal information based on one or more lawful grounds, including:

• your consent where consent is required, including for certain health-related information;
• the need to respond to your request or provide the service you asked for;
• medical review, safety and patient support purposes;
• legal or regulatory obligations;
• legitimate business interests such as website security, fraud prevention and service improvement.

6. Who we may share information with

We do not sell personal information. We may share information only when needed with:

• cooperating physicians or medical team members in Thailand;
• website hosting, IT, security and email providers;
• payment, checkout or delivery providers if ordering is enabled;
• professional advisers where required, such as legal, accounting or compliance support;
• public authorities if required by law or necessary for safety, legal or regulatory reasons.

7. International users and data transfers

ThailandSlim is based in Thailand, but some service providers may process or store information in other countries. Where personal information is transferred internationally, ThailandSlim aims to use safeguards appropriate to the information, the destination and applicable data-protection requirements.

8. Cookies and analytics

Our website may use cookies and similar technologies for essential site functions, security, performance and analytics.

If analytics, advertising pixels or third-party tracking tools are added later, this policy should be updated to list those providers and explain how users can manage preferences.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including consultation or treatment-review follow-up, patient support, legal compliance, safety, dispute handling and business record keeping.

Health-related records may need to be kept longer than ordinary contact messages if required for medical, safety or legal reasons.

10. How we protect information

We use reasonable technical and organisational measures to protect personal information, including access controls, secure systems and limiting access to people who need the information for their role.

No website or online service can guarantee complete security. Users should avoid sending unnecessary sensitive information through unsecured channels.

11. Your rights

Depending on applicable law, including Thailand’s Personal Data Protection Act (PDPA) where applicable, you may have rights such as access, correction, deletion, restriction, objection, withdrawal of consent and data portability.

To make a privacy request, contact us through the contact page. We may need to verify your identity before responding.

12. Consent and withdrawal

Where ThailandSlim relies on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn and may affect our ability to continue certain consultation or support services.

13. Age restriction

ThailandSlim is intended for adults aged 18 and older. We do not knowingly collect consultation information from minors. If you believe a minor has submitted information, please contact us.

14. Third-party links

The website may link to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

15. Changes to this policy

We may update this Privacy Policy as the website, consultation process, medical workflow or ordering system develops. The latest version will be posted on this page with an updated date.